Frequently Asked Questions (FAQs)

Welcome to our FAQ section. We’ve compiled a list of common questions and answers to help you with your shopping experience at Catpillars. If you have further inquiries, feel free to contact us at support@catpillars.co.

1. What is the delivery timeframe for my order?

At Catpillars, we aim to deliver your order within 3 to 6 days. This ensures you receive your products quickly while maintaining the quality and care your items deserve. Delivery times may vary slightly based on your location, but we are committed to ensuring a smooth and timely delivery.

2. How can I track my order?

Once your order has been shipped, you will receive an email with your tracking information. Simply click on the provided link to see the status of your order. You can also log in to your Catpillars account and check the status of your order under the "Order History" section.

3. What is your replacement policy?

We offer a 3-day replacement policy for products that arrive damaged or with manufacturing defects. To claim a replacement, please follow these steps:

• Record a complete video of the unboxing, starting from the sealed package to identifying the damage, and show the invoice attached to the box.
• Send the video to support@catpillars.co within 24 hours of delivery.
• Ensure the video is clear to prevent any delays in processing your replacement.

Please note: Video evidence is mandatory, and claims without it cannot be processed. This policy is in place to ensure a fair and smooth replacement process.

4. What should I do if I receive a damaged or defective product?

In the rare event that you receive a damaged or defective product, please follow the steps outlined in our 3-Day Replacement Policy. Ensure the unboxing video is clear and submitted to our support team within 24 hours of receiving the product.

5. Do you offer refunds?

At this time, we only offer replacements for damaged or defective products within 7 days of delivery. Refunds are not available. For any issues, please contact our support team at support@catpillars.co, and we will assist you in resolving the matter as quickly as possible.

6. Can I cancel my order?

You can cancel your order before it has been shipped by contacting our customer support team. Once the product has been shipped, cancellations are no longer possible. For assistance with order cancellations, email us at support@catpillars.in.

7. What payment methods do you accept?

We currently offer Cash on Delivery (COD) as our primary payment method. At the moment, Credit/Debit Cards and Net Banking are not available. We appreciate your understanding and are working to introduce more payment options soon.

8. How do I contact Catpillars for further assistance?

If you have any questions, concerns, or need help with your order, feel free to reach out to us at support@catpillars.co. Our dedicated team is available to assist you and ensure a delightful shopping experience.

9. What if I entered the wrong address during checkout?

If you realize that you entered the wrong shipping address, please contact us immediately at support@catpillars.co. If your order hasn’t been shipped yet, we will make the necessary changes. Unfortunately, once the order is shipped, no changes can be made.