Delivery Timeframe
We aim to deliver your order in a maximum of 6 to 10 days, ensuring a smooth and timely delivery.
Need Help?
For any inquiries or assistance regarding your order or shipping, feel free to reach out to us at support@Catpillars.co. Our dedicated team is here to provide you with a smooth and delightful shopping experience. Thank you for choosing Catpillars—where your comfort, convenience, and satisfaction come first!
7-Day Replacement Policy
If a customer receives a damaged product or one with manufacturing defects, we offer a replacement within 7 days from the delivery date. To claim this benefit, the customer must record a complete video of the unboxing, starting from the sealed package to identifying the damage, along with showing the invoice attached to the box. The video should be clear and submitted to our support team via email within 24 hours of delivery. Please note that no claims will be accepted if the video is not sent within this time frame. Video evidence is mandatory to prevent fraudulent claims and ensure a smooth replacement process. We prioritize our customers and strive to make this process as simple and trustworthy as possible.