Privacy policy
Privacy Policy
This Privacy Policy describes how Catpillars (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from catpillar.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect the Site, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you directly submit to us through our Services may include:
- Contact details: Your name, address, phone number, and email.
- Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: Username, password, security questions, and other account security information.
- Customer support information: Information you include in communications with us, such as through the customer support function.
Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from accessing or using these features.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include how you access and use our Site, device information, browser information, network connection, IP address, and other data regarding your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:
- Payment processors who collect bank account, credit or debit card information, billing address, etc., to process your payments and fulfill your orders.
- Companies supporting our Site and Services, such as Shopify.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
- Providing Products and Services: To process your payments, fulfill your orders, send notifications related to your account, and arrange for shipping.
- Marketing and Advertising: To send marketing and promotional communications and show you advertisements.
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent or malicious activity.
- Communicating with You: To provide customer support and improve the Services.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that power our store, see Shopify's Cookie Policy. Cookies help us improve our Services, administer the Site, and understand how users interact with it.
How We Disclose Personal Information
We may disclose your personal information to third parties under specific circumstances, such as:
- Vendors and Service Providers: IT management, payment processing, customer support, data analytics, fulfillment, and shipping.
- Business Partners: For marketing and service delivery purposes.
- Legal Compliance: To comply with legal obligations, enforce terms of service, or protect the rights of our users.
Children's Data
Our Services are not intended for use by children. We do not knowingly collect personal information about children. If you believe we have collected information from a child, please contact us at support@catpillar.co, and we will delete the information.
Security and Retention of Your Information
We implement reasonable security measures to protect your personal information, but no method is 100% secure. We retain your personal information as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- The right to access your personal information.
- The right to request deletion or correction of your data.
- The right to request a copy of your data for transfer to another party.
- The right to withdraw your consent for processing personal information.
To exercise any of these rights, please contact us at support@catpillar.co.
International Users
Your personal information may be transferred, stored, or processed outside your country. We take appropriate measures to ensure your information is protected, even if transferred internationally.
Contact Us
For any questions or concerns regarding this Privacy Policy or if you would like to exercise your rights, please contact us at support@catpillar.co